Frequently Asked Questions

You can rent a space online and access your storage space 24/7/365. 

We rent all of our spaces via this website, where you can choose your exact unit, and setup your rental immediately.  Once your rental is setup you can move into your space and provide your own disc lock to secure it.  From start to finish you can easily be moving into your space in 10 minutes or less.

You will need the following information on hand.

• Your full legal name
• Mailing address
• Email address
• Cell phone number
• Drivers license # (or a valid state or government issued ID #)

The lessee is required to carry their own insurance to protect their items. If your items are important enough to store, they’re important enough to insure.  We do offer tenant insurance as an additional option which you can do while renting your unit on our website, or by contacting us to setup if you're an existing customer.  You can learn more about tenant protection here.

Yes, you will need to provide your own lock at all locations. We recommend using a disc style lock, which can be found at most hardware big box stores.

The minimum rental period for self storage spaces is two months.

Yes we do, you can find a size guide via this link.

Rental spaces can be accessed 24/7, 365 days a year.

We rent our units on a first come, first serve basis via our website.  We do not reserve units into the future at this time.

You will need to provide us with a written calendar month notice to vacate. Then leave the storage space completely empty, broom swept and unlocked by the last day of the calendar month you will be renting. You can provide your notice on our website via the notice to vacate form, which can be found under the "resources" tab at the top menu bar.

Yes, we are an authorized U-Haul dealer and sell packing supplies at our 2751 N. Packerland Dr., Howard, WI 54303 location.

There are several reasons this could be happening. You either left belongings in the space and didn’t fully move out, your space was still locked after the date you provided a notice to vacate, or your notice to vacate was received late and you didn’t pay for the last month’s rent owed.

Any items left in your space are your responsibility. Storage Units Green Bay does not clean-out spaces. We will continue to charge you rent until your space is empty and unlocked.

We can provide monthly invoicing if needed.  If your account is not on auto-pay you will receive an emailed invoice monthly.  You can also access your online account at anytime to check your balance due and can set yourself up with auto-pay which automatically takes payments the first of each month.

The rental due date is the first day of the month. A late fee is enforced if payments are not received (not postmarked) by the 10th day of the month.  The easiest way to get your payment to us quickly is through your online account with debit or credit card payments.

You can pay online with debit or credit card or you may also pay via mail using a check, cashiers check or money order. Mailed payments can be sent to the following address:

Storage Units Green Bay

PO Box 28133

Green Bay, WI 54324

If the payment is issued with a cashiers check, debit or credit card the space will be unlocked within ten business days.